Refunds, Exchanges & Returns Policy

Exchanges

You may exchange your product for another size or product subject to:

you emailing info@vizn.com.au within 7 days of you receiving your order to notify us that you wish to exchange;
the product being posted back within 7 days after receiving your order.
the product you wish to exchange it for being available;
the product to be exchanged being unworn and unused and in a saleable condition with the original tags and / or original packaging in original condition still attached and / or included;
the product not being specifically excluded from exchanges (such as Final Sale or Custom products);
you paying for the return registered postage of the item being exchanged and postage of the new item to you. We will not refund any postage costs that you have paid at purchase to have the product shipped to you (unless the product being exchanged is faulty). Please use a service with tracking so we can follow your delivery; we cannot be held liable to refund any items that go missing in the post. You are also able to exchange the product in person at our warehouse.

When your exchange is received at our warehouse, please allow up to 7 business days for it to be assessed and the new items be sent out.

The exchange rate used to determine the quantum of the refund (in Australian dollars) shall be the prevailing rate at the time the refund is made (not the original exchange rate).

Faulty Product Returns

Our products have a 12 month warranty.
We only want to provide you with the highest quality products. If you have received a product with a defect, please email info@vizn.com.au as soon as possible so we can resolve the problem as quickly as possible. This may include you sending us photos of the defect and providing further information to assist us with our assessment of the defect.
If the product is confirmed to have a defect, we will replace or repair the product (if repair is reasonably possible) or refund the price of the product to your original payment method, as appropriate. If the product is confirmed to have a major defect, you are entitled to elect whether you want us to replace or repair (if repair is reasonably possible) the product or refund the price of the product to your original payment method.
It does not constitute as a defect if in our reasonable opinion a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care.

Change of Mind Returns

We do not offer refunds for change of mind, but we can offer you a store credit. We do not offer store credit for any postage costs that you have paid.

Exceptions / Non-Exchangeable Items

Only regular priced items may be exchanged / returned.
Unfortunately, we cannot accept exchanges on custom products (such as personalised items), sale/promotional items and gift cards

Shipping Exchanges

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable (unless the product is faulty).

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Next contact your bank or credit card company. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@vizn.com.au.

Need Help?

See our shipping policy for more information on our processes.

Nothing in this Policy is intended to exclude any of your statutory rights as a consumer under the Australian Consumer Law.